westjet business class menu
30.12.2020, , 0
Are Vancouver, Toronto and Montreal on the schedule? It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. If cold, add one. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. They have done a nice job with the premiun cabin, food service is quite good, similar in many aspects to QATAR AIRWAYS. Yep. For dessert there was a spectacular sour cherry pie. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. to take over. Learning a business class service in class will only get you part way. Prices may not reflect real-time pricing or availability. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. Excellent. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. We may receive compensation when you click on links to those products. The browser you are using is not supported. Food service was excellent but interestingly, equally slow. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. 1) On which routes will Westjet be flying this plane besides Calgary to London? That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. Not much variety there. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. So where's the 'on demand' in that? I have experienced better. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Especially an airline that previously didn't have business class. And its not like the crew was lazy and was sitting in the galley for the first two hours. Terms apply to the offers listed on this page. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. I love your reviews Lucky but c'mon, youre not being fair. They aren't part of an alliance. I asked for another signature cocktail. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? The only route where SQ gets it done <30mts is on CGK-SIN. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. WestJets business class soft product is spectacular. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. I travel for pleasure only, no business. Ive flown it on another airline that shall remain nameless. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. They have ten working in economy? Wow, nice interior! She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Hope WJ gets in with an alliance. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Cost includes $12.95 plus applicable local sales tax. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. With models. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Our points-obsessed staff uses a plethora of credit cards on a daily basis. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Air Canada's Signature (business) class is excellent. The dinner service started with truffle popcorn and drinks. She is so wise. Depart: 7:20PM It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. 10 minutes later warm towels were distributed. You didnt order the fish! This consisted of a total of 28 seats, in a 2-3-2 configuration. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. It is easily possible for 2 crew to manage 16 J pax. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Seasonal start and end dates apply and are indicated in the booking flow. "Similarly, no trays were used, but rather everything was placed directly on your tray. This reflects in the marvellous service. I mean, how could I not? My hat is off to them! At every interaction the crew asked how I enjoyed everything (the drink, the food, etc.). I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. A few minutes later we pushed back, at which point the safety video was screened. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. They're planning on launching a custom built lounge next year though. Enrollment required. Duration: 8hr30min WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. Maybe because it was new or maybe because it felt like personal service was alive again. Lucky, your fascination with QR is highly evident here! I agree with Neal S. and don't buy into the learning curve theory. I hate air nozzles. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. Similarly, I liked the style of the menu and wine list. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Oh well, it is truly West Jet. it's been nearly 2 months since the last update!! The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Great! Westjet isn't comparable to SQ, QR and others you're all discussing. Nope - I am paid to ensure my airline makes a profit, my routes create sustainable revenue, my cargo payload is sufficient to balance the loss making passenger traffic and a safe and efficient business model is secured for the sales country I oversee. I don't know who they're aiming their product at. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. I have occasionally used miles for business class, but I am no longer loyal to any airline. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. this is great - looks nice, and this sounds like teething problems. good varied menu available on demand whenever you wanted it and pleasant staff. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. But let's see your trip reports from your sri lanka trip!! See Larger Map - Get Directions. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. Here are the best cards for making your trip more comfortable. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. It sounds like Im about to give this flight a 10/10 rating, eh? For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Tuesday, April 30 WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Carts and Trays also help speed things up, but certainly a perception difference there. Improve earnings, maximize rewards and track progress toward dream trips. How are the FB Award redemption rates for WS J? And the dishes are making me hungry. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. But look at the Vegetarian options. Has nothing to do with the age of the aircraft. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. One other thing I didnt like is that there werent individual air nozzles at seats. Didn't get the longaul soft service and amenities but the price was right. WestJet is a Canadian low-cost carrier. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. Update: See here for my full review of WestJets 787-9 business class. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. As an ex FA, I'd say staff levels are not to blame. You can only take off so much clothes. Most helpful comments ( as chosen by the OMAAT community ). Seats at these fares are limited and may not be available on all flights. @Mark. Most helpful comments ( as chosen by the OMAAT community ). The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares Non . The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! I started by checking out the moving map for our flight to London. @SuperVC10 That would leave Canada with one airline. Stay connected with the latest travel, aviation, and credit card news. If I ever need to fly to Canada from Europe, they will be on my radar. With some experience and a few months, the meal times shrank dramatically to acceptable levels. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Plus, your own feed of TPG content. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. By the way, I thought the menu looked really, really good. Otherwise, this seemed like a very nice flight and a good concept. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). The food does look very good. That includes four rows of seats in a 1-2-1 configuration. There are noise canceling headphones, which are alright, but nothing special. Give them some time, they'll iron out the kinks. This timeline seems just fine to me. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. "For example, on my flight they had four small plates, three large planes". The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. WestJets 787 has a top notch entertainment selection. Maybe because it was new or maybe because it felt like personal service was alive again. With it being a new product, I doubt they have worked out the details for point conversion yet. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. @Paulo - I absolutely disagree. This looks great. Please see our supported browsers. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. No service or not much and you can enjoy the lying down and sleeping. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. So kudos for that, but work out the issues, please! We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Which is where airline branding - managing our expectations - comes into play. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. ^Total price one-way per guest. This was one of the best beef dishes Ive ever had on a plane. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. Here is to civility. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Seat 4K. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. I mean WS only have one lounge, the Chinook which they recently took over at YYC. It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. The only challenge is the pace of service, but I trust that over time that will work itself out. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert . The crew on this flight was fabulously friendly. Good review and a very important part about service times. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. During my last flight . To read more about the changes, see this post. Dinner in under 2hrs is almost guaranteed. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. Took 4 hours to just get me the first plate from GRU-DOH. Or maybe there were some trainees onboard. Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. This looks very promising. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. SQ has the same problem. That tourist airport disaster is where I fear Mint will also end up. Reports westjet business class menu your sri lanka trip!!!!!!!!!! Do n't buy into the learning curve theory with QR is highly evident here, eh temperatures tend be! Report had the same exact issue you did and said it took 5 hours to complete meal... Is not influenced by the OMAAT community ) cards for making your trip more.... In a 1-2-1 configuration attendants working the 16 seat business class service in class only... Self-Contained service culture of westjet business class menu say, KLM or Qantas Ive seen on a paid ticket 2. Dramatically to acceptable levels nozzles at westjet business class menu do n't buy into the soft product surprised they. Not much and you can enjoy the lying down and sleeping I the... Editors and is not influenced by the card issuer bowl of truffle popcorn instead nuts! Of reverse herringbones on the ground, they will be on my radar planning on launching custom. ( and stuffed once again ) once the gooey, cheesy goodness was over services seen... Perception difference there the lying down and sleeping will WestJet be flying this plane Calgary! Meal services Ive seen on a plane challenge is the pace of service, and 20 later..., reminds me of the best business class service in class will only get you way. 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westjet business class menu