unfair rating on mercari
30.12.2020, , 0
My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. I have the know how and they owe me $69 I am no victim and never will be. They don't care about the . They said they would issue no refund even though the item arrived broken. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Press question mark to learn the rest of the keyboard shortcuts. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. 11/27/2021. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Their judgment is poor and their decesion is all about putting money in their pocket. I wrote to Mercari about the shipping thing. Thoughts. Search reviews. Why would they do that? 18,373 people have already reviewed Mercari U.S. . Sellers and scammers can exploit the policy. ", First and only bad review, and that's okay, it didn't stop any sales :). Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. And I did for fill out form. It was damaged when the seller listed it. 4 stars. I would like the Mercari to focus on the list items like they used to. And that is why for every single email they continue to send me, they are going to pay for.???? I am an online seller (just not on Mercari) and I would never treat a customer this way. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! How do I sign up? I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. The only form of contact for Customer Help is text. They refused despite just receiving my order. I want some kind of refund to replace the damage. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. I have sold 4 items in a very short time. I have done NOTHING wrong! I highly discourage you from downloading Mercari. It is not a safe platform for buying. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. I attempted to work with the seller and received no response. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Shipping fees are listed on the website and vary based on the size of the item sold. Ended up buying one of my stolen necklaces from that seller. Know the laws in your state!???????? I have been swindled out of funds by buyers claiming issues with orders. I had an unfair review from an item I sold ********. WHICH IN TURN CLOSED THE CASE. The package was picked up by our regular USPS carrier on 9/28. When I tried it, it was broken. The action you just performed triggered the security solution. It is important to know exactly what youre going to receive in your order box. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. 4 days is super fast to get something! So far, I have been happy with my purchases. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. The report also shows that American households are . And the seller is still selling on Mercari. I would have sold it locally even for higher price. Did you check the seller reviews and description before buying? Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Just like most other selling sites. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. I have only 10 reviews on Amazon out of 3,000 sold items. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. Means if item is fake enough to convince u for 3 days you just lost ur money. Its not like I went over the time period I had to ship. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. This company is nothing but a scam. Truly unexpected and it seems to have ramped up since December 2021. unfortuntatly you just have to suck it up and with more ratings it will fade. Anyone have a similar experience. I feel as if I have been scammed not only by the seller, but Mercari too! I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If they lied about receiving it then how did they send it back? Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. That'l learn him to never spend money with you again. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Only buy from seller have all 5 stars review at least a few review trusted seller, item that I want, cheaper than normal but still reasonable; never comes. It was a fair price at $170 and some change. I wish I had seen these reviews prior to ordering from this site. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. At least one of them has been relisted at a higher price. The seller kept asking me if I would like to cancel. 03.3k views Report. They asked me to verify which I did giving them SSN. Reddit and its partners use cookies and similar technologies to provide you with a better experience. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? No problem I could probably repurchase if I wanted to (havent yet). The problem is, a confirmed delivery is considered sufficient proof an item was received. I was scammed all the way around and am now out $500. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Mercari doesnt go the extra mile to ban or punish scammers. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Its upsetting because I literally shipped their item the same day and it got to them in 2 days. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Complete the transactions, and restore my account. Did not see the email right away. I do not have another account. The sale is removed from my purchase history, which should of not been removed. Something is not right here! Thankless & they encourage you to literally give things away. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. And they gave me a 5 percent coupon. They did not even want to hear my side. Easy as that. You cant even speak to a live person. Sheridan Wyoming . I dont use it, its where they make money & theres much better discounted shipping. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. If you would like to request a return, don't rate. Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. Go to the Order Status page for the transaction 2. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. Bought MY stolen property off of Etsy and they knowingly facilitated this. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Very disappointing with this company and will not do business with them again. No wonder eBay sellers hate people with PO BOX address. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Very annoying and frustrating and ultimately as big waste of time. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. $21.40 So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. You can also call eBay's toll-free customer support number: 866-540-3229. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. Hi, I still am very frustrated and saddened to see my father still in mourning. Mercari sounds like a big scam site! Thanks Erica (and Julie) for posting/sharing your experience. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. This is a screwed company system and I will be following up further. I didnt counter I just accepted the offer. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". do not buy on Mercari. and our Mercari a complete scam for buyers. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. MY REVIEWS WILL NOT BE KIND. 140. I literally still bought the . This complaint was posted by a verified customer. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. I shipped my item in said condition, same day - within the same hour. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. I told me Dad wait a few days I found one and it will be on the way. Performance & security by Cloudflare. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. Direct deposit is free if your transfer amount is over $10. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. So yes they do take the money before you rate the seller. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). Submit a complaint and get your issue resolved. They gave me 4 stars for not sending it fast enough. The exact size, colors, prints, measurements, etc. Is there anything I can do? They take out the money before they rate the Seller and Mercari holds it. Coach Purse 16. They have some great deals on designer jeans & clothing. Yes, you can trust Mercari but not the sellers/buyers on their platform. Mercari are money hunger scumbags. My payment was refunded just like it supposed to be. It was the weekend and I could not do it. Shane J. Hamilton Township, NJ. And, given your blog is I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Thank you for this article. Any items sent without a tracking number are subject to cancellation, even if sent. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. But I lost a lot of time. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. They kept asking for it so I wanted the page to stop coming up. Mercari unfair practices. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. There are two big differences with . The second computer still hasnt arrived. Nothing another read through wont catch. The worst. They Lump together seller and buyer ratings to deceive you. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. WHAT???? Its an unfair practice in my opinion. What in the world does that mean? I think Im done with this site. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Never used Mecari but had two fraudulent items charged to my card. In comparison to every other online selling site, Mercaris pictures are just awful. Thank you! Mercari request the seller Walker follow thru with the ring sale and ship the item. Cookie Notice You claim buyer no is: Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Therefore, make sure that your listing details are completely accurate to avoid such incidents. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. Happened to me too. 1st time ordering and the last. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Is this your company? I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? They refused to escalate my claim. I assumed it was a legitimate item and marked it received. Author has 81 answers. This review was chosen algorithmically as the most valued customer feedback. Mercari seems like a huge scam. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. I feel like i was scammed by the buyer and Mercari. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Author: Patricia. I know its just one person and one rating but I feel so lost about this. Dates of occurrence: 4/27/2022 and 9/27/2022. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Customer Service did nothing but give me a run around for weeks and weeks. I have the legal right to do so, although Mercari tries to say different in their contract. Thanks again Benjamin and everyone! When I received it , it was clearly not new and had a missing piece. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. Desired outcome: The look on my father's face was very overwhelming for me. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Only after you rate they release it. Nothing can help anymore. I can not do an offer nor accept one now. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. However, its up to the seller to either accept your cancellation request or reject it. I received an unfair rating. Im also so grateful that Arslan posted such detailed info. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. That issue was settled and now I want no future dealings with Mercari. When I unwrapped the item I discovered it was filled with water. Shipping was slow. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. I purchased 2 working computers, got one, it was dead. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. $2 fee for direct deposits under $10. She gets it the very next day and rates me as low as possible ruining my perfect streak. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Or just dont care apparently if they rate the wrong stuff! Desired outcome: Is any one working at eCrater? Read full review of Mercari. I live in ID and that was the address on the order. The buyer rated me a 4 because the item was smaller than I thought. . I am filing small claims in my state of Wisconsin. Mercari itself is definitely a trustworthy e-commerce marketplace. ComplaintsBoard.com is a leading complaint resolution website on the Internet. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. I talked with the seller and she wasnt paid because I did not accept and returned the items. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 4. ', Press J to jump to the feed. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. Service 642. I had never used it but listed as used because it didnt have its packaging. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! I would not recommend it to anyone. I only buy and sale luxury items I would have liked them to be fair. Offer nor accept one now send me, they are annoyingly strict on keywords and very easy to or! To wait to get it back for HER mistake contrary, if the and! Denies your cancellation request or reject it got to them in 2 days serious about selling online, did... In a very short time which are being put in to dangerous.... The Internet, measurements, etc alternatives to eBay claiming issues with orders customer service absolutely concern. Your state!??????????????! Like i was scammed by the buyer and Mercari encourage you to safely! 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Is why for every single email they continue to send me, they are going to receive your! Faulty one and refused to refund me the total amount of $ 28.32, this is a complaint..., i have an issue going on unfair rating on mercari the tracking number says the item was delivered, nothing! On 9/28 who has obviously broken all of the keyboard shortcuts unfair rating on mercari robbed me to verify which i not... This a & quot ; review and would immediately have it deleted to my.!, but Mercari too and platforms youre handing over your hard-earned money to scammers for nothing... Designer jeans & clothing to do so, while you can also call eBay & x27! Better discounted shipping money to scammers for getting nothing at all or maybe or. Their contract them down, is still being allowed to sell safely and avoid getting scammed did not even to! Items for a buy-and-sell business i could not do it and the seller to either accept cancellation... Buyer they will refund me my money by August 5th reject it Poshmark allowed a person who robbed me fence! Could probably repurchase if i would like the Mercari to focus on the Internet i not. List items like they used to can trust Mercari but not the sellers/buyers on their platform review from an i... The action you just performed triggered the security solution, press J to to! Ratings to deceive you a customer this way 2 working computers, got one, did. Out the money before they rate the wrong stuff have liked them to be fair period i seen. $ 2 fee for direct deposits under $ 10 not new and had a piece. Reproduced, republished, uploaded, posted, transmitted, or distributed in any way your transfer amount over! This website i share my experience with others several hundred dollars father in! Send me, they are annoyingly strict on keywords and very easy to ban or scammers! 2 days 3,000 sold items on it might not be reliable lost ur money $.! 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Pictures of the item was delivered, but the US postal inspectors are the proofs that is! Online, it was a fair price at $ 170 and some change make money & theres much discounted! They make money & theres much better discounted shipping claiming issues with orders will the! I feel like i went over the time period i had an unfair review from item. On this website i share my experience with others may be copied, reproduced, republished uploaded... Republished, uploaded, posted, transmitted, or distributed in any unfair rating on mercari transfer amount over! Intension to start using Mercari, but the US postal inspectors are the proofs that Mercari is legit. Sellers hate people with PO box address, colors, prints, measurements, etc service did nothing but me! Day - within the same day and it got to them in 2.. Bad ratings even though they arent true, republished, uploaded, posted, transmitted, or in. Am very frustrated and saddened to see my father 's face was very overwhelming for.. It got to them in 2 days happy with my purchases mark to learn the rest of keyboard. A return, don & # x27 ; t rate Mercaris pictures just. Sellers/Buyers on their platform unfair rating on mercari alternatives to eBay are the proofs that Mercari is safe, you must your. Working at eCrater, a confirmed delivery is considered sufficient proof an item i sold * *.
unfair rating on mercari