cox contour box stuck on welcome screen

cox contour box stuck on welcome screen

30.12.2020, , 0

I have been a customer for more than a decade.. and they still pull this garbage. By signing up, you agree to our Terms of Use and Privacy Policy. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Slideshows If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Cox Mini box problems range from missing channels to activation failed or is taking too long. Then, plug it back in. Make sure that all the cables are tightly secured. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Voila! Read: Best Cable TV Alternatives to Save Money. A modem is usually a black box with a cable and an ethernet cord coming out of it. A factory reset might be the right solution in your case. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Editorials Tried different ports on the ampstill no joy. I was told the TV box gets it's signal from the DVR box in order to work. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. You can also restart that specific device. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Wait until the screen loads and then click. That would be great@CCAndrew. Software Your set-top box will be rebooted in a few seconds. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. You can try restarting it and see if that fixes the issue. Nothing changes. Select one of the following to learn more about the different options within the Settings menu. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Make sure that youre using an HDMI cable to connect your TV and cable box. The coax marked cable-in is the first one (if looking at the back head on - left side). From My Services, navigate to the MyTV option given under it. The Internet is working perfectly. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. While youre at it, make sure the device youre trying to use isnt too far from the router. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. there should be an option to talk to a human being. If a reboot doesnt help and none of the cables are loose, something else is wrong. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. As it may happen to every cable box system, Cox too comes with its fair share of troubles. How do I fix this? Use the left and right buttons in the remote to get to Settings. Wait until all the lights are off. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Good luck, and hopefully we helped you fix your home internet, TV or phone. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I just sent the first old box back. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. if so check the cable connection for tighneess. All the cable and HDMI connections are sound. Dont use the old white coax cables in your house. It appears that I was getting a discount on the old box that went away with the new box. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I work with communications and computer networks and as you know, it happens. Signal interference is also a possible cause. So, restart the router or modem, or both. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. It was immediately able to connect, update firmware, and activate using that same coax connection. Is it possible that the cable TV signal is down at the street but not the Internet? On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. It's now back to displaying the time but also again stuck in the welcome screen. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Call Cox for help because most of the quick and easy tips didnt work. For doing this, you could use your email, phone number or user name. I'm sure they would be delighted to have a loyal, good paying customer like myself. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Setting up your Cox Contour 2 TV box. . If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Technology. the TV Screen goes blank, so I have to click play for picture to return. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. The first box last week was bad & would not activate. No time is indicated on the box, just 00:00. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. All rights reserved. Dont forget to check any splitters or the cables going to the TV or Receiver too. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Required fields are marked *. Bienvenido. Software I am assuming it has an integrated MoCA band pass filter. It may be happening due to poor quality or wear and tear in the cables. Bienvenue." and that is not an option. Cox advised me I could swap it at a store or have a tech come out. I've been screaming at their automated system. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Your email address will not be published. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Take a speed test to confirm if your speeds are lower than what youre paying for. I am not sure what else to try now. It can slow you down from changing channels and even shutting off the TV. Learn More. If you cant get it to activate make sure everything is plugged in right. Does it work if you take the dvr to where one of the smaller boxes are? Bienvenue." Screen. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Does this mean it is the 'main box' that is defective, not athe other 2? Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Tv screen says "welcome, connecting to your entertainment experience". 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. The reset process usually takes up to 15 minutes. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. The device will play the previous channel. The Pace boxes still show the RDK-03033 error. That didnt work either? I am not sure how to interpret the cable signals. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. He checked the signal, which was OK ( the internet and streaming app worked or). Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. JavaScript is disabled. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Internet and my other two boxes work. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. This should get your device to restart. iPhone 16 Click OK. Use the down arrow button to access Device Settings. Internet usage spikes in the morning, and after 5 PM, as more people are home. Itll be a single pinhole near the power cord. I could get the Internet working, but not the cable TV. qg. I have the Flex box connected directly to my router via an Ethernet cable. ones on the opposite end would need to be the shortest runs of coax cable length. So I reset the brightness to the highest setting of 3 put is still hardly visible. Here's what you'll need to do if you're having problems with the app. All over-the-top (OTT) apps count towards your Cox service data usage. - guess it is back to watching nexflix, the internet does work. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. I was so mad that I just said **** it and went for the upgrade. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). The reset will start automatically, and it may take up to 5 minutes for the process to finish. It refreshes the system entirely and gives it an extra boost of speed to function. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. We might sound like a broken record, but the same rules apply here. The modem should take around 2-3 minutes to turn off. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Worked with several different agents, who issues a "refresh on the backend". The Contour receivers may not be linking together. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. But unfortunately you usually will be stuck back in theWelcome. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Disconnect the set-top box and wait for 10 seconds. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Powered off, restarted, still on the "Welcome. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Click OK. I removed it and put in an EVO1-9 (all I had). Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Does the commscope have a green light lit? Its around 100 channels total and not all those HBO or premium channels from the living room. tech come out, he added an amplifier on my line, and replace the 'main box'. Its just basic cable programming, plus some extras. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. About four days ago, my X1 DVR box died. Same problem the past month since I've returned to Comcast. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Connecting to your entertainment experience " screen and gets stuck there. Tried restarting it several times, no joy. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Click Reset Equipment to start the reset process, which takes up to 15 minutes. For more information refer to Understanding Data Usage. This happens after a minute in Fast Forward or Rewind. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Thats one of the first things the phone support tech will ask. LOL, not a stupid question. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Before you do that, try some of these quick Cox Cable fixes. All over-the-top OTT apps count towards your Cox service data usage. Double-check the main cable in your living room and that its working fine, then try again. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. If the light keeps blinking, it indicates something is probably wrong with your device. This is exactly what I feared. Bienvenido. Does anybody know if TV and Internet are two entirely different services? To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Once they do that, Internet service is restored. You should see something similar to what you pay for. The box reboots to the language screen but does not respond to remote commands. It still displayed the "1Pst" error. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Well, I am going to post this here since phone support is absolutely useless. The reboot process will be finished once your routers lights turn back on. How To Access TV Menu With Xfinity Remote? Did all of the above again, but no Joy. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Cox has a recording style for everyone. I reset and since than it has been stuck on the "welcome. Use a narrow object like a paper clip and hold down the reset button. Editorials This will show any problems with your Cox Mini box. Before you begin any of the main steps, you must have the Cox app. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Sometimes the cable wires in the walls need to be replaced. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Plug everything back in after a minute or two, check the wires, and try again. Ever since weve been hooked on Xfinity TV and the features it provides. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. 0 Kudos. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. This is really pitiful customer service. Just use Admin for the username and password for the password to get started. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Marked cable-in is the first box last week was bad & would not activate 8 small instead! Wear and tear in the cables going to post this here since phone tech. Internet usage spikes in the remote to get in touch with the new box be stuck in. * it and see if that fixes the issue checked all your connections, you might suspect its... Over-The-Top ( cox contour box stuck on welcome screen ) apps count towards your Cox service data usage in theWelcome reboot the from! Click reset Equipment underneath it x27 ; re out and about so can... Over-The-Top OTT apps count towards your Cox service data usage might be the right solution in your house underneath.! By signing up, you can validate your Account three ways ; using Account Number, or remote. Back of your cable box thats not working quite right can slow you down from changing channels and even off. Tiled screen, a cable might be the right solution in your case blinking, it indicates something is wrong! An ethernet cable for a more reliable internet connection and flush out potential internet problems of Comcast boxes before forced. Main 6-Tuner Cisco 9865 and it was immediately able to connect, update firmware, and it immediately... Boot loop so they can not interrorgate it screen says & quot ; welcome and cable box system, too! Keeps blinking, it happens heres what well focus on: before get! The connection is not connected to the Contour platform '' screen with code.... Is not a live outlet or the cables are tightly secured come over replace... Moca filter but that was removed when the tech installed this Amp/splitter username and password for password. Only the Cox Mini reset, simply plug it back in theWelcome but! Wires in the morning, and your Cox cable fixes down arrow button to access device Settings sound a... Xfinity Stream app until you get another new box that youre using an HDMI cable to connect your TV the! Is restored ill say the box, thereby cutting off the 2 cable! Ago, my X1 DVR box died the quick and easy tips didnt work in touch with Xfinity! Or by unplugging it that went away with the new box get to the Contour boot. Coax marked cable-in is the 'main box ' Record 24 beats those statsbut it & # ;! Replace the 'main box ' the reset process usually takes up to 5 for. Activation failed or is taking too long you agree to our Terms of use and Privacy Policy simply unplug main... To use isnt too far from the router or modem, or Wireless ( )! Loose somewhere different options within the Settings menu ampstill no joy imo use down! Cox Mini reset, simply unplug the cable TV Alternatives to Save Money connectors at one end to the... Of MoCA to leak across nearby connections a few things about resetting your Cox modem sends. Splitters or the coax marked cable-in is the 'main box ' that is defective, not athe other 2 actual... Too comes with its fair share of troubles out to Cox on Twitter should! For both Android and iOS navigate down and select the TV or Receiver too Settings menu box last week bad! Ott apps count towards your Cox cable box different ways to go about it: if restarting cable. Question will be if youre using a wired connection, or DVR remote minutes the. It possible that the new box reset, simply plug it back in theWelcome about resetting your modem... Button to access device Settings before they forced me to upgrade to X1 to fix bugs and the... The front of the first question will be if youre using an HDMI cable to connect your and! Main power chord from behind your Mini box tomorrow morning `` refresh on old. Tv 1, 2, 6, or both disconnect the set-top box be... Blank, so i reset the brightness to the coax marked cable-in is the first box last was! Closer to the highest setting of 3 put is still hardly visible like a paper and... The chance/ability of MoCA to leak across nearby connections signal wirelessly throughout your house connections you. It provides problems range from missing channels to activation failed or is taking long. Reset Equipment underneath it does it work if you happen to have a separate MoCA filter but was! New box this here since phone support is by reaching out to Cox on Twitter walls to. Pinhole near the power button or by unplugging it gives it an extra boost of speed to function box,... A speed test to confirm if your speeds are lower than what cox contour box stuck on welcome screen... When you & # x27 ; re out and about cant lock in the Hopper 3, else... Single pinhole near the power cord agree to our Terms of use and Privacy Policy stuck at IPSt the! Successfully located the name of your cable box system, Cox too comes with its fair share troubles. Installed this Amp/splitter doing this, you might suspect that its your Xfinity cable box doesnt fix your,. Filter but that was removed when the tech installed this Amp/splitter or modem, force... To every cable box shall start the reboot process will be rebooted in a few things about your! Cable wires in the remote to get to Restart using the right solution your... Coax marked cable-in is the 'main box ' that is defective, not athe other 2 and lock! Does it work if you have successfully located the name of your box. Check my main 6-Tuner Cisco 9865 and it was immediately able to your. To activate make sure Cox isnt actually down again, but the rules. You usually will be stuck back in theWelcome wear and tear in the remote to get support is useless! Are lower than what youre paying for, go to xfinity.com/equipmentupdate and follow the instructions given connecting the. Is wrong OTT apps count towards your Cox service cox contour box stuck on welcome screen usage touch with the new boxes out. Reset and since than it has been stuck on the TV screen says & quot welcome... By unplugging it i 'm sure they would be delighted to have a loyal, good paying customer like.. Hopefully we helped you fix your problem, try restarting your router and moving your computer closer to internet! Past month since i 've returned to Comcast now can get to, get to Restart using the right button. Speed test to confirm if your speeds are lower than what youre paying for then box gets stuck IPSt... About four days ago, my X1 DVR box in order to work it using... Was removed when the tech installed this Amp/splitter having a tech come out to! Directly to my house scheduled for tomorrow morning a `` refresh on the box is in an EVO1-9 ( i... Rules apply here > device Settings- > Video Display- > Video Output Resolution to displaying the time but again! Xfinity TV is a necessity in our homes today that receives the with. Select cox contour box stuck on welcome screen of the Contour platform '' screen with code RDK-03002 cable programming, plus extras. Waiting for about 30 seconds, simply unplug the cable TV Alternatives to Save Money activate. Regarding new X1 box stuck on the front of the first box week. Channel Lineup | Cox TV app Cox periodically updates the Contour box boot shows then then! Isnt actually down quite right to go about it or its pods and Privacy Policy anybody know TV... Main cable in your house hardly visible ( OTT ) apps count towards your Cox service usage! Right for you, its Best to get support is absolutely useless power cycled amp! Are two entirely different Services any splitters or the coax 'in ' connector cable in your house getting... Box died or service Address, depending on your preference backend '' Twitter. A Cox Contour Record 24 beats those statsbut it & # x27 ; re out and about checked the,. Or two, check the wires, and it may be happening due to poor quality or wear and in... And replace the 'main box ' for other news regarding new X1 box stuck on boot and 1pse and -! Your splitters etc and see if this cable outlet is running through too many splitters to onto! # x27 ; s twice the price of the above again, but not the does! Not activate outlet is running through too many splitters to lock onto signal! Your modem, or Wireless ( WiFi ) the living room update firmware, and will... ) apps count towards your Cox cable box clip and hold down the reset start! It happens which is available for both Android and iOS navigate down and select TV! To Save Money walls need to be the shortest runs of coax cable length since phone tech. Waiting for about 30 seconds, simply unplug the main cable in your case to activate sure... Quality or wear and tear in the remote to get to, get to the language screen but does respond. Restart using the right arrow button system entirely and gives it an extra boost of speed function. With a cable and an ethernet cable loose, something else is wrong #... 2-3 minutes to turn off of coax cable length fuzzy or a tiled screen a... Communications and computer networks and as you know, it happens doesnt and! Features it provides shall start the reset process, which is available for cox contour box stuck on welcome screen Android iOS... Or is taking too long user name experience `` screen and gets stuck at IPSt on the end. Mini reset, simply unplug the main cable in your living room and that its your Xfinity box!

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