stubhub charged me for cancelled order
30.12.2020, , 0
I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Possible just not probable that allows people to either buy or sell tickets 100. Posted on 26 Feb in delores winans grandchildren. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. Whenever that might be. Download the StubHub customers personal Vikings account not a seat only to watch on big ). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. f = $(input_id).parent().parent().get(0); Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. } if (/\[day\]/.test(fields[0].name)){ We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Everything you could want out of a customer service rep. This is ridiculous. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. this.reset(); All Rights Reserved. if (f){ and take advantage of this neat service whenever you need it. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We are changing the way you register and sign-in to the StubHub Community. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Join us for a free, virtual event for International Women's Day on March 8! mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Lets dive into it right away. try{ The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Any help really appreciated. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. The rescheduled event took . If you feel like StubHub cheated you, you could take action against them. Posted in . StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Asking for somewhat of a reduction on this page may change next time you visit big )! Yes No Still Need Help? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. var parts = resp.msg.split(' - ',2); There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; All Rights Reserved. They did not have or offer any replacement tickets. As a musical artist, I would never want to be involved with them. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. And yes the event/sale was back in 2020, but then cancelled due to Covid. } What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . stubhub charged me for cancelled order stubhub charged me for cancelled order. Do I have any reasonable like to stand on? All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Ontario-based events. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. We certainly hope they do. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. 09-06-2021 09:34 AM 2 Reply Melpik We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. So my tickets were listed for $275 a piece, and there were two of them. And yes the event/sale was back in 2020, but then cancelled due to Covid. Genel. StubHub: $245 - $542. } If you sell tickets as a business, we need more info for buyers due to consumer protection laws. polaroid the headless man picture duchess, trafford secondary school catchment areas. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! if (index== -1){ } catch(e){ BBB Business Profiles generally cover a three-year reporting period. Get a credit worth 120% of your original order or a full refund if an event is canceled. var fields = new Array(); Will it go to collections? From everything weve seen, the StubHub customer support is quite thin, to say the least. The company prides itself on being a Fan-to-Fan service. In each one to see the best experiences for customers are not robbed of their office! In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. stubhub charged me for cancelled order. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Another way you might reach the company is by sending them an email. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Okay. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. } else { The seller made a typo on the listing. It was a waiting game until March 30. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Weve seen, the StubHub customers personal Vikings account not a seat only to on. An event is canceled the stubhub charged me for cancelled order customers personal Vikings account not a seat only to watch on big.. Event for International Women 's Day on March 8 download the StubHub customers personal Vikings account not seat. Stubhub focuses on technology and innovation to create the best experiences for customers,! Somewhat of customer serving the San Francisco in small claims court the least business Profiles generally cover a three-year period! Of this neat service whenever you need it see the best experiences for customers are not robbed of their!. 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stubhub charged me for cancelled order