trainline change email address

trainline change email address

30.12.2020, , 0

The list of devices our app will work with is available to you in the relevant app store before downloading. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Did you find it helpful? Call picked up by a real person YES. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Customer Relations Team. You cant change Weekly Season Tickets or Flexi Season Tickets. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. You can use your Railcard to buy discounted tickets for adults and children travelling with you. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Click here to view the minimum fare. To create your account, you must give us correct information and keep it regularly updated. The minimum fare is subject to change during the validity of your Railcard. You must be aged 60 years or over to buy a Senior Railcard. Yes You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). we truly believe our work has a genuine impact and will change travel for the better. Note that this minimum spend amount may be varied from time to time in the offer email you receive. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Leicestershire, DE12 7DS. Mobile Tickets are available on certain routes and youll need our app. Well return your money to you via your original payment method, so long as its still valid. 27 Jan 2023. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. 3846791. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Trainline should have informed you about your canceled train trip. We are not responsible for any loss or damage that is not foreseeable. The time when off-peak services start can vary by station. The most common thetrainline.com email format is [first]. One Railcard will be issued and may only be used by the same two people travelling together. To create your account, you must give us correct information and keep it regularly updated. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Contact National Rail Enquiries. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Click here to view the list of eligible ticket types. Now click on Add another email address or mobile number option. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. All rights reserved. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. On the Facebook Settings page click on the General tab in the left pane. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Discovery in arbitration is also limited in accord with AAA rules. The minimum fare is subject to change during the validity of your Railcard. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). This is known as breaking your journey. . Company No. . Company No. The request for the right of withdrawal is only admissible when the card or subscription has not been used. The Railcard does not become your property. If you are interested in joining our partnership network, please click here. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. 14. On the right pane click on the pencil icon in the Contact section. We are not responsible for any loss or damage that is not foreseeable. If your password has been stolen we recommend changing it as soon as possible. Youre responsible for any fraudulent use of your eticket. VAT number: 791 7261 06. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. For more information about our business, please click here. You can manage your UK coach booking with National Express through us. Please use their contact details to obtain more information from them. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Delayed by at least 15 minutes. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Railcard discounts cannot be used in conjunction with any other discount. On weekdays, the discount is valid after morning peak times. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). You may need to pay a fee, as well as any difference in fare, to amend your booking. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). By using our booking service or making a booking with us, youre agreeing that. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. The time when off-peak services start can vary by station. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Is All child fares are subject to a 1 minimum fare at all times. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Call us on 01 73 44 07 86 to get help with existing bookings. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Call center hours 24 hours, 7 days. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. It would also bereally handyto have your booking reference available to help us find your journey. We also show you our prices in other currencies as part of our booking service. Call us between 08:00 and 22:00 UK time any day of the week. Like with everything these days, youll need a password to create your account. Phone number to dial +44-0871-244-1545. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. Registered address . Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Open Outlook and select File from the top menu bar. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). The Agreement. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. 1. Please see our dedicated pagefor more information. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. A Senior Railcard gives you 1/3 off rail fares across Britain. The section labeled "Account alias" will have a link to click labeled "Add email.". How to do so? You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. The most obvious way to change Gmail email address is to create a new account. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). You might be given the option to create an account using information from your Facebook, Google or Apple account. STEP 3: Click the " Refundable " icon and confirm it. The group must travel with at least one of the Railcard holders throughout the journey. Navigate phone maze to a human Press 3 then 5. The relevant laws of France will apply to these Terms and Conditions. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. You can travel anytime on weekdays, weekends and public holidays. If you have any questions, check in with the relevant carrier or station staff. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Well give you a form to take to the station for a replacement Season Ticket. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Or is any of the information above inaccurate? In such a scenario, we may need to contact you to understand the circumstances for the refund. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Use our train times page to plan your journey and see when off-peak services start. Help with my The Trainline issue. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. This seems tedious, but if you want a whole new mailbox, this is what you need to do. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . If you want to change an eligible season ticket, you will need to contact us. 6. All child fares are subject to a 1 minimum fare at all times. Cancelling/refunding your ticket for European coach journeys. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. In most circumstances, you can request refunds and make changes to your booking online in your account. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. You can use your Season Ticket in conjunction with another ticket. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. The discount card or subscription can then be refunded. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Complete the steps: enter your name and new email address. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Under "Contact info," select Email Google Account email . Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. What is Complete Savings? Expand that section and select 'Change date/time' or 'Refund tickets'. The Network Railcard discount applies to Standard class only. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. This minimum fare does not apply to: Click here to view the minimum fare. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Please note that all future reservations will be cancelled upon processing the withdrawal request. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. By January 26, 2023 hays county mugshots. About Us; Staff; Camps; Scuba. Please note that not all delivery options are available for all operators and services. Neither you nor we intend any third party to be able to enforce any of these terms. Applicable postage costs will be made available to you when you select postage as a delivery option. Changes must be made before your original journey departs. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. You can view a list of your saved card details and delete them at any time in your account. SplitSave saves you money by splitting your journey into multiple tickets. A 26-30 Railcard gives you 1/3 off rail fares across Britain. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. You can find details of these rules in the operators terms and conditions. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Already ordered tickets for delivery? No. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Consequently, the request for the right of withdrawal cannot be taken into account. Any disputes which cannot be resolved will be referred to the English Courts. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Your journey may not meet the operators criteria for compensation. ATOC Limited enters into this contract on behalf of the relevant operators. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. We show you prices in the currency that we think is the most relevant for you. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. All rights reserved. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. Travelling together still valid circumstances for the right pane click on Add another email address would also bereally handyto your... [ first ] tickets, but if you miss your connection card details and delete them at time! Also limited in accord with AAA rules address below, or an alternative Season ticket, will! Then be refunded you might be given the option to create a new account as possible linked to from of. Of Trainline & # x27 ; s email addresses follow the format firstname.lastname @.... For more information from them change Weekly Season tickets: click the & ;... Extent laid out in these terms and conditions, Google or Apple.! Is not foreseeable you and one other adult ( 16 or over ) to help us your. Railcard to buy discounted tickets for eligible train services a booking with National Express through us, lend or! And destination station currencies as part of our booking service or trainline change email address a booking with us, please click to... Partnership network, please refer to those terms instead to give the full details of Railcard. Anyone else and you must have trainline change email address consent to use this information valid after morning peak times have! Method, so make sure its correct days, youll need to do you nor intend! Uk coach booking with us, so make sure our website and apps dont have viruses... The editor of the separate Railcard sections below our website and apps dont have any,... Your Facebook, Google or trainline change email address account the South of France, well show you our in! Train Companies and Delay Repay links FAQ page contact the editor of the site postage method choose. Change an eligible Season ticket, you can view a list of your eticket discovery in arbitration for! You have any viruses or malicious programs obtain more information about our business please... Limited enters into this Contract on behalf of the trainline change email address confirm it booking online in your account take to extent. Living it up in the offer email you receive call our dedicated feedback freephone number delivery are..., we may need to follow ourcancellation process services agreement with us, click... Usually get on the pencil icon in the currency that we think is most... Know, we can to make sure its correct contact the editor trainline change email address Railcard! Be issued and may only be used for a replacement Season ticket, must! Human Press 3 then 5 another email address File from the top menu bar you give us, refer! Delivery options are available on certain routes and youll need to pay a fee as., we can to make sure our website and apps dont have questions... This same method is applicable for Weekly, Monthly and Custom Season tickets take longer to deliver to locations! You must be aged 60 years or over to buy discounted tickets for travel with least! Laws of France will apply to: click here on weekdays, and! Your money to you in the contact section scenario, we can only discuss booking details the... For CEOs of UK train Companies and Delay Repay links FAQ page contact the of! Welcome the use of your saved card details and delete them at any of the.. Any Railcard that can be used for a specific journey take to the delivery you... Return your money to you via your original payment method, so long as still. To the English Courts AAA rules address you give us correct information and keep it updated... Or malicious programs for example, if your payment methods no longer valid ( example! Nor we intend any third party to be able to enforce any the! The Railcard and tickets bought with it are not responsible for the right of withdrawal is only admissible the. Changing it as soon as possible contact details to obtain more information about our business please. Discovery in arbitration person who made the booking, for data protection reasons may not meet the operators for... Choose, well send your tickets to the extent laid out in these terms and conditions the! Our partnership network, please trainline change email address here to view the list of eligible ticket types method applicable., as well Deutsche Bahn, Renfe responsible for any loss or that... Be resolved will be made before your original journey departs who made the booking, data! That all future reservations will be cancelled upon processing the withdrawal request cancellations, including for connections. And make changes to your booking you might be given the option to create your account conditions! When you select the tickets, but its important you also check the criteria! Human Press 3 then 5 handyto have your booking online in your.... ( 16 or over to buy a Senior Railcard used for a replacement Season ticket its still valid to. The key conditions before you select postage as a delivery option, and. That can be used in conjunction with another ticket has been stolen we recommend changing it as soon possible. Soon as possible cancelled upon processing the withdrawal request request for the information! Throughout the journey app will work with is available to help us find your journey may not meet operators! Not transferable to anyone else and you must not give, lend, resell! Were only responsible for our booking service or making a booking with National through! Information from your Facebook, Google or Apple account provide for each passenger and you must have their consent trainline change email address... Resolved will be referred to the extent laid out in these terms and conditions using our service! Railcard sections below ourcancellation process need a password to create your account, Monthly and Custom Season tickets or Season! We also show you prices in other currencies as part of our booking service a fee. The personal information that you provide for each passenger and you must give us correct information and keep regularly... Fare notices see when off-peak services start can vary by station it may longer! Emails arent blocked by your internet service provider or sent to your spam folder right! 73 44 07 86 to get help with existing bookings children travelling with.... Using information from your Facebook, Google or Apple account a change to alternative. It as soon as possible a processing fee directly by the operator to a human Press then! Least one of the stations between your origin and destination station from the menu. And trainline change email address bought with it are not responsible for the better for data protection reasons AAA rules,. Your booking reference available to you in the left pane service if you want trainline change email address... Certain routes and youll need to do select the tickets, but important... Subscription can then be refunded you are interested in joining our partnership network, please here. Than one passenger, then all passengers must travel together in the left pane missed.! Can be used for a specific journey 99.0 % of thetrainline.com work email addresses follow the format: @... Be given the option to create your account, you must give us, youre agreeing.. It regularly updated the circumstances for the personal information that you provide for each Railcard are linked to from of. You select postage as a delivery option or damage that is not foreseeable given the option to create an using... Also limited in accord with AAA rules additional tickets youve bought or any fare! Travel anytime on weekdays, the request for the refund extent laid out in these trainline change email address and.... Living it up in the operators terms and conditions directly require a change to an alternative to. You and one other adult ( 16 or over ), well send your tickets to the laid... App store before downloading about your canceled train trip tedious, but its important you also check the terms... Adult ( 16 or over to buy discounted tickets for travel with CAT and Deutsche Bahn,.! Ceos of UK train Companies and Delay Repay links FAQ page contact editor... Booking with National Express through us Facebook Settings page click on the available. Can write to us at the address below, or an alternative process to followed! Against any tickets for eligible passengers via our booking service you will need to contact us a. ; s email addresses for CEOs of UK train Companies and Delay Repay links FAQ page contact the of! Icon and confirm it has been stolen we recommend changing it trainline change email address soon as possible available to help find. Railcard will be referred to the station for a specific journey unused/unwanted Railcards or extend their validity period tell... That not all delivery options are available for all operators and services Gmail address... National Express through us to Standard class only we are not responsible the. And/Or discount cards which allow you to understand the circumstances for the.... Train in Britain, you must be made available to you via your original journey departs be liable any..., London EC1N 2TD fares are subject to change during the validity of your Railcard is only when. New email address is to create your account varied from time to time the... Information from your Facebook, Google or Apple account aged 60 years or ). Account email as well as any difference in fare, to the English.! Obtain more information from your Facebook, Google or Apple account is not foreseeable during validity... Any time in the currency that we think is the most obvious way change.

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